In the face of these developments, one Filipino-owned hotel chain has proudly endured the competition to establish itself as a leading name in the hospitality industry – Waterfront Hotels and Casinos. Today, Waterfront figures as the biggest Filipino-owned and – managed hotel chain in the country with 1,226 rooms.

Key to Waterfront’s success are the management and operations systems inspired by age-old Filipino values that guide the day-to-day undertakings in all the Waterfront properties. Traditional customs such as a strong sense of community, all-out hospitality, and a genuine concern for the well-being of others are all in place as part of the chain’s core values and practiced diligently by staff and executives alike.

One of Waterfront’s strengths is accessibility. Located in the key cities of Manila, Cebu and Davao, all Waterfront properties are strategically situated in close proximity to the commercial, business, cultural and entertainment hub in the localities they are in. This gives guests the convenience to attend to their needs and, at the same time, experience and enjoy the attractions of the city. The choice of location reflects the Filipino’s innate concern for the convenience and comfort of others. At any Waterfront property, expect the members of the staff to assist guests in making recommendations on where to go and how to get to any location within the city the hotel is located in.

The pleasures of Waterfront reflect the essence of its slogan: “We’re at the Center of it all!”. Inside, the handsome amenities and warm, yet efficient service place guests at the center of luxury. Outside, the property’s ideal locations put them right at the heart of the city’s pulse.

At Waterfront, every aspect of service follows a culture-building program that follows the Filipino’s strong culture of fellowship. Called the “10 Waterfront Ways”, this guide takes inspiration from the renowned Filipino hospitality. This guidebook trains the staff in giving service with a smile, having a sincere intention to please, the willingness to help, and the ability to feel compassion and understanding.

Furthermore, Waterfront sees to the continuing training and education of their staff. Many undergo intensive training and receive their international certifications from the American Hotel and Lodging Educational Institute or AHLEI, an acknowledged leader in hospitality education and training. The certificate signifies their compliance with global standards as Certified Hospitality Sales Professional (CHSP) and Certified Hospitality Department Trainer (CHDT).

Waterfront Insular Hotel Davao Hotel Manager Bryan Yves Lasala emphasizes that “peers who are well-trained with the highest level of standards are essential in providing utmost Filipino hospitality towards total guest satisfaction which is the core vision of the Waterfront group.”

The food at Waterfront, too, conveys the Filipino’s passion for celebrating the bounties of life. In all of its food and beverage outlets, drinks and eats are prepared carefully to bring out the freshest flavors, the vibrant colors, and appetizing textures for the guests’ ultimate pleasure and enjoyment.

The heart that motivates the quality of service and corporate culture at all Waterfront properties is undoubtedly Filipino. It is a heart that’s resilient in the face of challenges, kind in its purpose, and welcoming in nature to embrace friends and strangers alike to the warmth and comfort of its home.

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All of the well-appointed accommodations are equipped with every manner of creature comfort such as plush beds, handsome furnishing, tasteful details and decor, a large flat-screen TV with cable connection, and free Wi-Fi to provide a most exceptional leisure and business experience.

Correspondingly, Waterfront Hotels is beefing up its in-house food and beverage amenities in all four properties to give gourmets and foodies alike a wide array of culinary choices to indulge the appetite and satisfy cravings for excellent food. The properties are likewise equipped with other important facilities such as spacious ballrooms and conventions centers for private functions and business seminars, business centers, executive lounges for those staying the executive suites (at the Waterfront Manila and Cebu hotels), swimming pools for children and adults, and a gym for the health- and fitness-conscious.

Being truly at the “center of it all”, the four Waterfront hotels are conveniently situated in locations that are easily accessible to business, entertainment, leisure and cultural destinations in the cities they are in.

Waterfront Pavilion Hotel & Casino in Manila is located near the central business district of Manila, the US Embassy and government agencies which are easily accessible. It is also a short ride away to the commercial areas of downtown Manila and Chinatown in Ongpin Street. Adjacent to Rizal Park, it is situated close to such historic and cultural destinations as the National Museum and National Library, the walled city of Intramuros, the Cultural Center of the Philippines complex, and the quaint Malate district. The hotel offers superb international and home-grown culinary treats at Seasons, and mouth-watering pastries and excellent coffee at the Patisserie.

Waterfront Cebu City Hotel & Casino is cradled in a lush garden right at the nerve center of Cebu’s commercial and leisure district. A few minutes away from the Cebu IT Park and Ayala Center, it is an ideal place for business seminars or brief meetings. The hotel boasts of 7 dining outlets that give diners a wide array of scrumptious choices — Uno (international buffet and a la carte menu), Mizu (Japanese), La Gondola (Italian), Tin Gow (Chinese), Treff (bar snacks, spirits and liqueurs), Madeleine (fresh-from-the-oven pastries, coffee and tea) and the Lobby Lounge (local and international a la carte menu). The Pool Aquarius, located at the center of the swimming pool, offers a great assortment of international refreshments and snacks. It also has 9 function rooms and 2 grand Ballrooms.

Just a stone’s throw away from the Cebu International Airport in Mactan, Waterfront Airport Hotel and Casino in Lapu-Lapu City is the perfect hotel for business travelers on the go. Here, they can simply walk out of the airport, hold their meetings or seminars in any of the hotel’s function rooms, and leave on the next flight out. But for those who wish to stay longer and experience the beauty and excitement of Mactan Island, the hotel is the best jump-off point to the numerous white-sand beach resorts lining the coast. It is also near the exclusive Cebu Yacht Club and the Mactan Economic Processing Zone (MEPZ). The hotel serves fine culinary selections at Uno (international buffet and a la carte menu), Lobby Lounge (Filipino and international ala carte menu), and Verandah (light snacks and refreshments, Filipino and international ala carte menu).

Picturesque Waterfront Insular Hotel Davao faces the Davao Gulf and makes an ideal setting for family vacations, reunions, a romantic honeymoon, or even a corporate convention that mixes business with pleasure. It is also just a few minutes away from Davao City’s burgeoning commercial and business district where SM Lanang and the SMX Covention Center are located. In the hotel, guests can have their fill of flavorsome gastronomic delights in the hotel’s many F&B outlets – Café Uno (breakfast and lunch buffet, and all-day ala carte menu) 

Pizzaiolo (an array of variations on the pizza, freshly-baked cakes and pastries, and ala carte menu), La Parilla (grilled seafood and barbecues), and Vinta Bar (cocktail drinks and bar).

Evolving and innovating with the changes in the hospitality and tourism industries, and the demands of new lifestyles, the enhanced facilities and services at the 4 Waterfront hotels exemplify a concerted and conscious move to be at the front and center of a luxurious and memorable vacation and business experience.

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